Rule 3362-5-41 | Complaint review and resolution.
(A) Purpose
The purpose of this rule is to establish a systematic, streamlined approach for the collection, logging, and analysis of the types of complaints that are being received by the institution in order to identify and address potential undesirable patterns or trends. Such process will not alter or interfere with provisions established by rule 3362-5-01 of the Administrative Code (non-discrimination/harassment) and any other applicable university policies, procedures, and collective bargaining agreements.|
(B) Oversight and committee responsibility
Establishing a structure that ensures complaint patterns are timely and effectively addressed promotes confidence by students, learning by university officials, and improvement in services, teaching and learning. Additionally, the university benefits from a clearly delineated and coordinated process that provides for prompt review, efficient and effective resolution of complaints, documented communication about such resolutions to the affected complainants, and opportunities for the university to learn about and act upon common areas of concern.
A centralized database of complaints will be maintained by the general counsel's office and a committee appointed by the president will review aggregated and non-identifiable data in order to report to the president observed trends and an analysis of the effectiveness of the resolutions.
(C) Scope
Complaints subject to this rule shall include but not be limited to those related to academics, student conduct, campus services, Title IX, financial aid, housing, employee complaints, and safety.
(D) Procedures
Procedures will be enacted by the president to further the goals of this rule.
Last updated October 15, 2024 at 2:18 PM
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